Overview
Over an 8-week period, Outpatient Network partnered with a Northern England NHS Trust to deliver paediatric audiology clinics. The service was commissioned to support the Trust in reducing long-waiting patients and achieving DMO1 targets for paediatric hearing assessments.
A total of 216 children were seen during the engagement, with 57% of patients discharged following assessment and treatment — helping the Trust safely reduce backlog and improve access to vital care.
Key Results
Patient Satisfaction Score: 99.8%
No complications or complaints reported
Clinics delivered on weekends to maximise availability
Timely and effective communication throughout the service
Patient Experience Metrics
| Category | Score |
|---|---|
| Consent | 100% |
| Explanation of Treatment | 100% |
| Answering Questions | 99.7% |
| Team Satisfaction | 100% |
| Overall Service Satisfaction | 100% |
| Would Use Service Again | 100% |
Feedback from the Trust
“Outpatient Network has been brilliant to work with and I am sure we will use their services again in the future.”
From the outset, the Trust praised the professionalism, responsiveness, and patient-centred approach of the Outpatient Network team. Staff across all levels — from clinicians to service delivery managers — were consistently described as pleasant, communicative, and proactive.
“Every issue we encountered was dealt with professionally and in a timely manner to ensure no disruption to patient care.”
Clinician availability was excellent, and the team facilitated smooth and efficient weekend clinics. Feedback from families was overwhelmingly positive, with particular appreciation for the clinical team’s courteous and reassuring manner. The prompt delivery of service reports in a clear, presentation-ready format allowed the Trust’s management team to monitor service quality in real time.
Conclusion
This case study highlights Outpatient Network’s ability to rapidly deploy specialist-led paediatric services that align with NHS quality standards, reduce waiting times, and deliver high patient satisfaction. The collaboration with NLAG resulted in measurable outcomes and strengthened the Trust’s capacity to meet DMO1 targets without compromising on care quality.
Service Delivered
Insourced Paediatric Audiometry & Hearing Assessment
Project Duration
8 Weeks
Total Patients Seen
216
Target
DMO1 Compliance
Discharge Rate
57%
Patients Under Age 5
33%
