To meet the ambitious goal of eliminating all 48-week waiters, Outpatient Network implemented:

• A fully mobilised multidisciplinary team, including gynaecology consultants and healthcare assistants

• Robust governance structures aligned with NHS and Royal College standards

• Seamless integration with existing NHS pathways

• Real-time data capture, reporting, and service tracking

• Proactive weekend management with onsite presence to troubleshoot and optimise delivery

“OPN’s mobilisation plan and rapid troubleshooting continuously through the programme meant that we stayed on target throughout. Their management team worked on-site every weekend, addressing teething issues in real-time during the implementation of this large-scale programme.”

Outpatient Network’s insourcing model gave the Trust the capacity and confidence to address their backlog within the 12-week window, delivering safe and effective care at scale. The proactive partnership and transparent reporting allowed clinical leads and operational managers to monitor progress and quality in real-time.

The Trust successfully cleared its longest-waiting patients while maintaining outstanding patient experience and avoiding pressure on internal teams.

This case study demonstrates Outpatient Network’s ability to scale rapidly, uphold clinical excellence, and deliver measurable impact for NHS Trusts. Through close collaboration, real-time governance, and high-performing clinical teams, we help transform backlog into progress — without compromise.