“Outpatient Network has been brilliant to work with and I am sure we will use their services again in the future.”

From the outset, the Trust praised the professionalism, responsiveness, and patient-centred approach of the Outpatient Network team. Staff across all levels — from clinicians to service delivery managers — were consistently described as pleasant, communicative, and proactive.

“Every issue we encountered was dealt with professionally and in a timely manner to ensure no disruption to patient care.”

Clinician availability was excellent, and the team facilitated smooth and efficient weekend clinics. Feedback from families was overwhelmingly positive, with particular appreciation for the clinical team’s courteous and reassuring manner. The prompt delivery of service reports in a clear, presentation-ready format allowed the Trust’s management team to monitor service quality in real time.

This case study highlights Outpatient Network’s ability to rapidly deploy specialist-led paediatric services that align with NHS quality standards, reduce waiting times, and deliver high patient satisfaction. The collaboration with NLAG resulted in measurable outcomes and strengthened the Trust’s capacity to meet DMO1 targets without compromising on care quality.