Effective Date: 1st of May 2025

Outpatient Network (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with us, visit our website (www.outpatient.network), or use our services.

1. Who We Are

Outpatient Network

Email: info@outpatient.network

We are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following data:

Contact details: Name, email address, phone number, job title, company name.

Enquiry data: Information you provide via contact forms, emails, or phone calls.

Website usage data: Via cookies and analytics tools (e.g., Google Analytics) including IP address, browser type, pages viewed, and time spent on the website.

Marketing preferences: Where you have opted into our newsletters or updates.

Business information: For service delivery and account management.

3. How We Use Your Data

We use your data to:

Provide and manage our services.

Respond to enquiries and customer support requests.

Improve our website and user experience.

Send relevant marketing communications (with consent).

Meet legal, regulatory, and contractual obligations.

4. Legal Basis for Processing

We rely on the following legal grounds to process your data:

Consent: For marketing and non-essential cookies.

Contractual necessity: To deliver services and manage accounts.

Legal obligation: To comply with applicable laws.

Legitimate interests: To improve our services and website.

5. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers (e.g., website hosting, CRM, analytics tools).

Regulatory or legal authorities where required.

Third parties where you have given explicit consent.

We ensure all third parties respect your data and comply with relevant laws.

6. Data Storage and Retention

We retain your data only as long as necessary (see our Data Retention Policy). Data is stored securely and may be processed outside the UK where adequate safeguards are in place (e.g., Google Analytics).

7. Your Rights

You have the right to:

Access your personal data.

Request correction or deletion.

Object to processing or restrict usage.

Withdraw consent at any time (for marketing or cookies).

Request data portability.

To exercise your rights, email us at info@outpatient.network

8. Cookies

Our website uses cookies for functionality and analytics (see our Cookie Policy). You can manage your cookie preferences in your browser settings.

9. Changes to This Policy

We may update this policy to reflect changes in the law or our practices. Please check this page periodically.

10. Contact Us

For any questions about this policy or your data rights, please contact us using the below details.

If you are unsatisfied, you may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.